Last update: October 21st, 2026
This page explains who operates Koomalooma, what kind of business it is, and how we handle customer verification, sanctions and complaints. The Terms of service and Privacy policy are the binding documents. If anything here differs from them, the Terms of service apply.
Koomalooma is operated by Big Dream Ventures B.V., a Dutch private limited company (besloten vennootschap) with its registered address at Keizersgracht 482, 1017 EG Amsterdam, the Netherlands.
Koomalooma is an online shop. We sell gift cards, mobile top ups and travel products in our own name, as a reseller of products supplied by third parties. We do not hold customer balances: payments are processed by licensed third-party payment providers, whose own terms apply to the payment and are shown at checkout.
We do not provide financial, investment or legal advice.
An account is required to buy on Koomalooma. We may ask for additional information and limit the amounts a customer can spend within a given period. Applicable limits are shown at checkout and can vary by product, verification level and applicable regulations.
Creating several accounts to get around spending limits is not allowed.
Like any shop, we cannot sell to sanctioned persons or deliver into sanctioned destinations, and some products or destinations may be unavailable for that reason. Where we reasonably suspect a breach or the law requires it, we may refuse, suspend or cancel an order or restrict access. Customers are responsible for making sure that using Koomalooma is lawful where they live.
We check orders for fraud, mainly to protect customers from stolen payment details and account takeovers. We share customer data with authorities only where the law requires it, such as in answer to a valid legal request.
To make a complaint, write to support@koomalooma.com with "Complaint" in the subject line, or use the contact form. We acknowledge complaints and aim to reply on the merits within 14 days. If you are not satisfied, ask for a review of the answer. Clause 3 of the Terms of service sets out the procedure, and your right to go to the competent court is not affected.
How we collect and use personal data is in the Privacy policy, including how to exercise your rights and how to complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
To report a security vulnerability, see our security page.
Big Dream Ventures B.V., Keizersgracht 482, 1017 EG Amsterdam, the Netherlands. Email support@koomalooma.com.