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Getting started
eSIM
Orders & delivery
Account
Help
eSIM
eSIM
My eSIM isn't connecting
Most eSIM issues come down to setup: make sure you scanned the QR code, enabled the eSIM line, and turned on data roaming for it. Your plan only starts once you connect in your destination country. If it still won't connect after checking these, contact support with your order ID.
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