Orders & delivery

• My order is stuck or waiting for manual processing"Waiting for manual processing" means your payment arrived and your order is going through a quick processing step, not that anything has failed. Most clear within minutes, occasionally up to about an hour. If your order is time-sensitive, contact support with your order ID.
• I entered the wrong email or phone numberOnce a gift card code has been sent to an email address, or a top-up credited to a phone number, it can't be redelivered to a different destination. Always double-check your email and phone number at checkout before you confirm. If you've just ordered, contact support quickly with your order ID.

Still need help? Contact support