United States
English
Help
Koomalooma
Gift cards
eSIM
Mobile top up
Getting started
eSIM
Orders & delivery
Account
Getting started
eSIM
Orders & delivery
Account
Help
Orders & delivery
Orders & delivery
My order is stuck or waiting for manual processing
"Waiting for manual processing" means your payment arrived and your order is going through a quick processing step, not that anything has failed. Most clear within minutes, occasionally up to about an hour. If your order is time-sensitive, contact support with your order ID.
Still need help?
Contact support