Account

• Spending limits explainedGuests can spend up to 2,000 euro per day and 5,000 euro per month. Registered users can spend up to 5,000 euro per day and 10,000 euro per month. If you go beyond the guest limits, a quick identity verification is required, handled by our verification partner.
• I can't log in to my accountMost login problems clear with a browser refresh or cache reset. Try a hard refresh (Ctrl and Reload on Windows or Linux, Shift and Reload on macOS), a different browser, clearing your cache, or an incognito window. If it still won't work, contact support.
• What information does Koomalooma collect?For most purchases, all we need is an email address to send your order, or a phone number for a top-up. We only collect what's needed to complete your order. If you go beyond guest spending limits, a quick identity check is required, handled securely by our third-party verification partner.

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