Mobile top-ups

• Why do I get an "invalid number" error?An "invalid number" error means the number isn't recognized by the operator, is in the wrong format, or belongs to a different network. Include the correct country code, remove extra zeros and spaces, and enter the number in full international format, for example +44 7911 123456.
• My mobile top-up hasn't arrivedTop-ups are usually credited within seconds, but operators can add a short delay, and occasionally have outages. Check your balance again after a few minutes and confirm you entered the right number in full international format. If it hasn't arrived within an hour, contact support with your order ID.
• Can I top up a phone while roaming?Yes. You can top up a phone on its home network while roaming abroad. It's a handy option when you're traveling and need to add credit to a local number.
• Which mobile operators does Koomalooma support?We support over 600 mobile operators worldwide. Select your country from the dropdown and enter a phone number to check whether your operator is supported before you pay.

Still need help? Contact support